Why order from MotoSP?

How do I find the parts I need?

I cannot find my motorcycle when searching by model

Can I collect my order personally?

Can I receive my order by C.O.D (cash on delivery)?

Do you offer aftermarket, used or reconditioned parts?

Can you offer me assistance in finding the parts I need?

Can MotoSP place my spare parts order?

What if a part is unavailable (Backorders)?

When will I receive my order?

How will my order be sent?

Can I track the shipment of my order?

What are the shipping costs?

Is there a minimum order amount?

Problem with my order or there is a delay?

Return Policy

Order Cancellation

Payment

When will my credit card be charged?

Prices

Credit

How can I be sure about the production year of my motorcycle?

Honda offers two gasket kits; Gasket Kit A & Gasket Kit B. What's the difference?

International Market Codes

What do the letters at the end of Suzuki and Yamaha model names mean? 

How can I be sure about the color code of my motorcycle?

Custom charges

Defective Products & Product Warranties

Claims for warranty.

There are many reasons to trust MotoSP

·         We offer more than 1.2 million original spare parts for Japanese motorcycles

·         All orders are sent by courier to your address

·         Three easy steps to find the parts you need

·         Online spare parts diagrams for each model

·         Staff with many years of experienced in the industry

·         Only genuine spare parts in manufacturer's packaging

·         Warranty on all products we offer

·         Friendly professional service

·         Low transport /courier rates

There are three (3) different ways to search for parts:

1.        By the genuine / original part number code

2.        By parts diagrams for each model

3.        Or by choosing the parts category for your model

You can select whichever way suits you from our home page.

Our database is constantly updated with new and classic models. It may be that your model has not been uploaded yet on our website. In such a case, please contact us by e-mail: info@motosp.gr or telephone to provide you with the part numbers that you require.

MotoSP is a parts distribution center and not a retail store. Unfortunately, you cannot pick up your order from our warehouse. All deliveries are dispatched by courier shipment.

In order to offer you the lowest transportation rates we do not send orders via C.O.D method. You will be informed about the transport charges by the completion of your order, which will be shown on your invoice.

We do not offer used parts. All parts are new, genuine from the manufacturer in factory packaging.

If you are unable to find the specific part you are looking for, or not sure about the code number, please contact us either by email: info@motosp.gr  or phone: (+30) 210-2832767 and we will be happy to provide any assistance you might require.

Our website has been constructed in a very user-friendly way. We offer ample information for each spare part such as, diagrams, part number, and price. Your order needs to be entered on our website by you, so you know exactly what you will receive and the total cost of your order. If you are not sure about the part you are looking for, or the model year of your motorcycle, please contact us to assist you.

There is the chance that some specific parts may not be available from our stock or the manufacturer. If any spare parts are not available through our suppliers, you will be informed immediately about the time of availability within 24 hours from the time of your order by e-mail or telephone.

In this case, you will have the option to either keep your order status and receive your spare parts at a later date, or cancel these parts with no charge.

All orders are shipped in 3 to 15 business days. Common fast moving spare parts such as service parts are shipped the following day for most models. Slower moving parts might require a few extra days for shipment, in order to provide you with our best price, since we need to receive these from the manufacturer.

All national orders are sent by Geniki Taxydromiki courier. Parcels will be delivered the next business day (from receipt) in Greece, except for specific remote destinations where delivery time is two (2) days.

Orders outside of Greece will be shipped via UPS courier and delivery time varies among countries. You will be informed about delivery times upon completion of your order.

Once your order has been shipped by us, you will receive an email with its tracking number (tracker-ID code). Through the Track-Trace function from Geniki Taxydromiki website, you can track your shipment in real time:

http://www.taxydromiki.gr/Tracktrace.aspx

Customers receiving their orders through UPS will also be informed by email with their relative tracking number, which can be used to track your order at UPS website: www.ups.com.

Prefecture of Attica

For shipping in Attica with next day delivery, the shipping cost is 4.00 euro for the first 3 kilos. For each additional kilo, an extra cost of 0.95 euro per kilo is charged.

Rest of Greece

For shipping to inland destinations with next day delivery, the shipping cost is 5.00 euro for the first 2 kilos. For each additional kilo, an extra cost of 0.95 euro per kilo is charged.

Greek Islands

For shipping to island destinations with delivery up to two working days, the shipping cost is 5.00 euro for the first 2 kilos. For each additional kilo, an additional cost of 1.50 euro per kilo is charged.

Yes, there is a minimum order amount of 10 euros, excluding shipping cost and VAT. If the final amount of your order is less than 10 euros (excluding transport and VAT), then the total charge will be 10 euros plus transport cost and VAT charges. If your order exceeds 10 euros, there will be no surcharge.

If there is a delay with the delivery time of your order, please contact us by e-mail: info@motosp.gr, stating your name and order number and you will be informed immediately.

Shipping cost for returned parts are paid by the customer, unless wrong parts have been shipped or parts are not in good condition.

If you received a wrong order or spare part, or if the parts are not in good condition, please contact us within 10 days from the date of receipt / invoice in order to receive a return code from us.

No returns will be accepted when:

·         no return code is provided by MotoSP

·         more than 10 days after date of invoice have past

·         part has been installed or used

·         if the packaging of the spare part is not in good condition (ex. torn packaging, markings, etc.)

·         if electronic parts have been removed from packaging

Refunds for return parts incur an administration fee of 15%, of the cost of the spare part.

Defective Products & Product Warranties

If you receive an item that is defective, please contact us immediately.  As a seller of power equipment, we purchase from several manufacturers. Most of these manufacturers have a warranty for their product line. We other than what is offered by the manufacturers. MotoSP does not assume responsibility or liability for the workmanship or use of products. 

Items that cannot be returned:

• All electrical original motorcycle spare parts such as, for example: speedometers, engine control units, ignition boxes, alternators, regulators, starters, light bulbs, etc.

• Any item that has been installed, or attempted to be installed.

Claims for warranty.

In order to claim warranty  you need to  have  the receipt of authorized service shop which did the installation with date and mileage of the vehicle on it.

More we need a paper signed form authorized  mechanic describing exactly what the issue is with the part.

If you wish to cancel your order, you should contact us immediately, before your order is shipped. All cancelled orders will be accepted with the exception of spare parts with long delivery times (notification will be provided) that require special ordering directly from the manufacturer.  In such a case, there will be a surcharge of 20%, which is required by our supplier for restocking. Order cancellation must be emailed to info@motosp.gr within 24 hours of placement of order.  

There are two methods of payment, by credit card or payment through PayPal. In your shopping cart, you will be asked which payment method you prefer. MotoSP accepts all magor credit cards like Visa, Mastercard, American Express and Direct Debt. The entire payment process is carried out and completed by PayPal with 256-bit SSL encryption, in order to provide you with all the latest necessary safety guarantees regarding electronic transactions.

MotoSP will not charge your credit card at the beginning of your order. You will only be charged for parts that will be shipped. Non available parts / backorders, will not be charged if your order is shipped without them. When your order has been packed and is ready for delivery, then your credit card or Paypal will be refund the amount for the parts that not available or cancel from the supplier.

Orders placed from outside the EU and shipped to outside the EU will usually be subject to taxes and duties when clearing customs.

We are not responsible for any custom duty or import tax that will be applied to any orders and we cannot accept order return and cancellation because of that.

All prices listed on our website are in Euro € and do not include 24% national retail sales tax (VAT). Prices include packaging of parts. Prices are subject to change without notice. In the unlikely possibility that a price does not match that of your order, we will notify you before charging or send your spare parts.

The refund process begins only after receipt of spare parts and after verifying that they are in good condition. Refunds are issued via your credit card and deposited within 10 business days of receipt of returned spare parts to our warehouse.

The tenth (10th) digit in the vehicle's VIN code indicates the model year of your bike, using the following year codes:

Note that with ordering from our website, it is always best to select the model based on the VIN number, instead of year. Reason being that the year of registration is commonly mixed up with the year of manufacture.

·         Gasket KIT A is for the top end (cylinder, Cylinder head, cylinder head cover etc) of the engine

·         Gasket KIT B is for the lower end (Crankcase, gearbox, alternator, clutch area etc) of the engine.

Manufacturers assigned international market codes to their vehicles for the purpose of differentiating models produced for a specific market. Generally models with different codes have some unique specifications. In our website we use the following model codes:

Suzuki

Code       Country / Area

E2            General Export
E19          EU
E21          Greece

Honda

Code       Country / Area

IT             Italy

ED           European Direct

GR           Greece

Yamaha

Code       Country / Area

ITA           Italy

EUR        Europe

GRC        Greece

Suzuki and Yamaha assign a letter code to the end of each model name in order to quickly identify the production year of the model. Example: In the model Suzuki GSX-R600Y, the Y at the end indicates that it was sold as a 2000 model. In the Yamaha YZ125N, the N at the end of the model name shows it was sold as a 2001 model.

Please note that when in doubt, the best way to identify the year of manufacture is from the chassis number which is stamped into the frame or printed on a sticker affixed to your motorcycle.

In descending order, the Suzuki and Yamaha year code letter designations are as follows:

All motorcycles have a designated color code. These color codes are useful and necessary to know when ordering painted parts.

You will find your color code affixed on a sticker, usually placed on the rear half of your motorcycle, or under the seat. 

If you are not sure of your code, or you require assistance when ordering a painted part or decal, please contact us and we will be happy to assist you.